Help Docs

Understanding Real User Monitoring (RUM)

Real User Monitoring (RUM) gives you visibility into the front-end performance of a web application and accurate insight into end-user experience. RUM visualizes application interaction patterns and provides an in-depth understanding of problems affecting real users accessing websites and applications in real time. You also get to analyze application performance from every aspect, like browser, platform, geography, ISP, and more.

For an in-depth understanding of Site24x7 RUM, along with the architecture, check out our getting started page.

How does it work?

Users just have to incorporate the provided JavaScript snippet into the header or footer part of the HTML code of the web application that needs to be tracked. From there on, all the performance data would be captured and presented in the Site24x7 client.

Site24x7 Real User Monitoring is compatible with popular browsers such as Chrome, Firefox, Safari, and Opera for monitoring web applications. Additionally, it offers support for monitoring webpages developed using Single Page Application (SPA) frameworks like Angular, Ember, and React.

APM Insight - RUM integration

Get a comprehensive view of an application's performance, user interactions, response times, and backend processing in a single console.

Integration of APM Insight and RUM

Troubleshooting

All troubleshooting practises are explained in this manual.

RUM troubleshooting tips

Best practices

Refer to our best practices document for valuable tips to enhance your monitoring experience.

Best practices for Real User Monitoring (RUM)

Licensing

RUM licensing in Site24x7 is based on pageviews, with each webpage impression counting as a pageview, regardless of the number of resources loaded. Site24x7 includes RUM in all available plans, but the number of pageviews and sites provided differs based on the plan.

For instance, the Professional plan allows monitoring of 100K unique interactions with a RUM pageview license, while the Enterprise plan has a limit of 5M pageviews. All plans include default RUM pageviews, and additional RUM pageview add-ons can be purchased as needed. 

For more details, refer to the pricing page.

Note
The initial page loaded by a Web browser and the HTTP calls in traditional applications (Track Ajax call/ Cross Ajax call is enabled) are currently considered a Pageview, regardless of the number of resources loaded behind the scenes. Pageviews are only counted for the webpage that the user visits, not for individual resources like images or CSS. If a user views the same page multiple times or refreshes it, each view is counted as a separate Pageview.

Was this document helpful?

Would you like to help us improve our documents? Tell us what you think we could do better.


We're sorry to hear that you're not satisfied with the document. We'd love to learn what we could do to improve the experience.


Thanks for taking the time to share your feedback. We'll use your feedback to improve our online help resources.

Shortlink has been copied!