Site24x7 Cookie Policy

What is an HTTP cookie?

An HTTP cookie, commonly referred to as a browser cookie or web cookie, is a small piece of data (a text file containing a string of characters) that a server places in your browser or device when you visit a website. When you revisit a web page, the cookie is sent back to the server to recognize your browser, enabling stateful sessions and making online experience easier.

What type of cookies does Site24x7 use?

We use both session-based and persistent cookies on our website for various purposes. A session cookie is a type of cookie with no expiration or maximum-age directives and is deleted when you close your browser. A permanent or a persistent cookie expires at a specific date or after a specific length of time (relative to the browser, not the server). Cookies are classified as first-party or third-party depending on whether they're associated with the domain of the website you visit.

The following section details the various cookies we use and their classifications. We run a scan on our website using our cookie scanning tool to maintain the most up-to-date list possible.

These cookies are essential to optimally and securely access our websites and services. Some examples include cookies that help in session management or security-related cookies. Disabling or deleting these cookies might make you unable to use our services.

List of strictly necessary cookies
Cookie Name Purpose Validity
Alphanumeric key (10 character length) Example: 44e022ddf5 Load balancing and session stickiness Session
csr* / *csr* / *csr, zfccn Web security Session
JSESSIONID HTTP session token identifier Session
dcl_pfx_lcnt Navigation through cross-domains Session
stk, rtk Login, Signup - Success & failure analysis Session
_iamadt, _iambdt Manage logged in user session 1 month
_imtrem Manage the 'Remember me' option Session
s247cname For Cross-Site Request Forgery (CSRF) prevention Session
CT_CSRF_TOKEN, LS_CSRF_TOKEN Web Security (Cross-Site-Request forgery Prevention) Session

These cookies enable us to improve your browsing experience by remembering your website preferences. Some examples include providing you with relevant marketing communications (based on region), remembering the choices you make when you interact with our website (such as your language or username), and other functionalities such as not showing notification banners during subsequent visits, or handling domain redirection. Some of our website features and functions may not work if you disable these cookies.

List of functional cookies
Cookie Name Purpose Validity
isiframeenabled Manage the loading of some static containers for better UI client performance 1 day
zld*dragpos, zld*state SalesIQ chat window options (position and state) 5 minutes
s247_*, banner_* To remember not to show notification/cookie banners again 2 weeks
acc_ver Redirect to the new user interface of Zoho accounts page 1 year
has_js Check if JavaScript is enabled in the visitor's browser Session

These cookies are used to collect metrics on how you and other users interact with our website For example, we use cookies to measure website performance under different network and browser conditions, track visitor and user behavior to understand the impact of design, evaluate content and marketing campaigns, distinguish new users from repeat users, identify traffic source information, determine the start and end of sessions, and more. We do not use any third- party technology or service to track website usage information.

List of analytics cookies
Cookie Name Purpose Validity
httpReferrer1, httpReferrer2, and lpage Stores referral source information 1 week, session, and session
utm_campaign, utm_content, utm_medium and utm_source Identify traffic source dimensions 1 month, 2 days, 3 days and 3 days
VPT Track and understand user behavior Session
site24x7rumID, and site24x7RUMSnapshotId Stores information to distinguish visitors 1 month, and 1 hour
*_zldp, *_siqid,*_uuid Understand visitor behavior across our website 2 years
*_zldt Count number of visits to a page 1 day
zabUserID, zabVisitID, zabSplit, zabBucket, and zabHMBucket Understand visitor behavior and to serve experiments 1 year, 1 year, 5 seconds, 1 year, and 1 year
zsr*, and ps_payloadSeqId Track actions and understand visitor behavior on a page 2 hours, and 2 hours
zabPZBucket, and zPersonalization Understand visitor behavior during experiments 1 year, and 1 year
gclid Analyze effectiveness of AdWords campaigns 3 months

How can you manage cookies

Most browsers provide mechanisms to control which cookies are accepted or blocked, and to set preferences for certain websites. However, if you choose to refuse cookies from our site, we will not be able to remember your prior preferences, or save new choices that you make. Also, if you delete existing cookies, you will be signed out of our service.

We may update this Cookie Policy from time to time to reflect the changes we make to our practices—for operational, legal, and regulatory reasons. Please re-visit this web page periodically to stay informed about our use of cookies, web beacons, tags, and other related technologies. For more information relating to cookies, you may contact privacy@zohocorp.com.

Last updated on Nov 08, 2019