Help Docs


Our unique subscription model brings onboard a concept of basic monitors and advanced monitors based on the number of monitors. Each subscription plan offers a set number of basic monitors, advanced monitors, RUM Page views, Network Interfaces, and Alert Credits with it. You can choose a specific plan based on your business needs and further top-up your plan by purchasing any number of additional add-ons and credits for that plan. To learn more about the cost of add-ons and other licensing details, refer our pricing page.

Based on your requirements, you can always modify your monitor resource count within Site24x7 and puchase additional add-ons and alert credits. At any given point during your current subscription cycle, you have the freedom to switch over to a different plan. We support payment via Credit Card, Paypal and Purchase Order. For additional payment-related information, refer here

How Can I ?

Purchase Add-Ons:

Add-ons are "mini packages" of monitors that can augment your existing subscription. Additionally, they give you the flexibility to add/reduce monitors without moving to a new subscription plan. You can purchase any number of additional add-ons based on your chosen plan. Site24x7 offers basic monitors, advanced monitors, RUM page views, and Network Interfaces as add-on packages. To know more on our add-ons pricing, refer here.

  1. Login to Site24x7 webclient.
  2. Click Admin > Subscriptions.
  3. Click Purchase add-ons.


    This will navigate you to Manage Site24x7 Subscription window. Here you can upgrade/downgrade your current monitor count.

  4. Click the Upgrade Add-Ons or Downgrade Add-Ons icon as shown in the image below.
  5. Upgrade Add-Ons:
    • Click Upgrade Add-Ons listed under Manage Subscription.
    • Specify the number of units that you wish to purchase and click Continue.
    • If you've made the purchase in a monthly plan and wish to migrate to a yearly plan, select the checkbox Switch to Yearly. This'd get you a 10% discount on your subscription plan.

      Based on your selected package, the add-ons pricing is also adjusted. The charges for your subscription will be calculated based on pro-rata basis.

  6. Downgrade Add-Ons:
    • Click Downgrade Add-Ons listed under Manage Subscription.
    • Specify the number of units that you wish to downgrade and click Continue.
  7. Verify your add-on count and click Make Payment to upgrade/downgrade your monitoring add-ons. 
  8. A confirmation message about the upgraded/downgraded add-ons in displayed.

    Upon confirmation, auto payment will be initiated through your preset credit card or PayPal account.


    PO transactions are completed offline. You have to contact Site24x7 sales support team for all offline purchases.  

Purchase Alert Credits (SMS/Voice):

Voice or SMS alerts allow you to instantly receive critical downtime alerts via a voice synthesized phone call or an SMS. Free alert credits (recurring) will be added to your account as you signup for the plan. Based on your subscribed plan, alert credits will be added to your account month-on-month. Incase you've exhausted your free credits for the month, you will also be able to purchase additional alert credits as per your need; however, any unused credit (including purchased alert credits) will not be carried over to the next month.

Site24x7 doesn't discriminate between the topped up monthly alert credits and the purchased alert credits. They both go into the same alert credits pool. Every month, Site24x7 tops-up the remaining alert credits, if the alert credits are below the monthly quota offered. Read more on this in our Kbase article. Also, read more about our pricing.

  1. Login to Site24x7 webclient.
  2. Click Admin > Subscriptions.
  3. Click Purchase Alert Credits.

  4. You will be routed to Manage Subscription screen, where you can purchase non-recurring add-ons. Click Buy Now under Manage Non recurring Add-Ons.

  5. Choose the appropriate alert pack from the drop down list. You can pick a set of 50/100/250/500/2500 alert credits from the drop-down. Once done, click Continue.

    The alert credits under an Alert Pack are valid for both SMS and Voice alerts and will be charged based on the usage of your SMS or Voice alerts.
    1 SMS = 1 credit
    1 Voice alert in US /Canada = 1 credit
    1 Voice alert outside US = 2 credits

  6. Verify your alert credit count and click Make Payment to purchase additional credits.
  7. A confirmation message about the purchased alert credit is displayed.

Alert Credits Auto Top-up:

Alert Credits Auto Top-up option can be used to receive uninterrupted sms/voice call notifications. This option is available for credit card and  pay pal users. To enable Auto Top-up option,  navigate to Admin > SubscriptionEnable Auto Top-up / Update Auto Top-up.

Provide details in the following fields:

  • Enable Auto Top-up: Enable this option if you want to auto recharge your Alert Credits.
  • Configure Threshold: Provide a threshold limit to get your alert credits auto recharged, when your credits drop below this limit.
  • Alert Credits for Top-up: Choose the number of Alert Credits to be added when your credit count goes below the threshold limit. You can change the set Threshold and the Select Credit Top-up value or disable the Alert Top-up option later using the Update Auto Top-up link. 

Hourly Billing

The Hourly Billing option helps you to add specific monitor types even after using all the monitors in your license pack. Scaling up your environment is hassle free with the Hourly Billing option. For example, If you need to scale up the number of servers you use, you can add more servers using this option. The monitors under the Hourly Billing option will be charged based on the number of hours for which they are used.

Supported Monitors

  • Azure Virtual Machine
  • APM Insight Instance
  • DynamoDB Table
  • EC2 Instance
  • Lambda Function
  • RDS Instance
  • SQS Queue
  • GCP VM Instance
  • Server Monitor

Eligibility for the Hourly Billing option
Only customers who are either credit card users or recurring PayPal account holders are eligible for the Hourly Pricing option.

How it works
A Super Admin can enable the Hourly Billing option using a normal account. 

To enable Hourly Billing
1. Log in to Site24x7. 
2. Go to Admin > Subscriptions.
3. Click on the Enable option provided next to Hourly Billing, and then click on the Enable button in the Hourly Pricing pop-up that opens. 

The Hourly Billing option is now enabled.

Hourly Billing Summary

A summary of Hourly Billing details will be provided under this section. To see the summary, click on the Hourly Billing Summary option, in the Subscriptions page.
For normal customers, in the pop-up that opens, the following details will be provided:

  • Month
  • Total number of hours Basic monitors were used.
  • Total number of hours Advanced monitors were used.


Learn how to enable Hourly Billing option for MSP and BU accounts.

Read to know more about Hourly Billing.

View Plan Summary

You can view your Site24x7 account's Plan and usage summary in a unified dashboard.

      1. Login to Site24x7 webclient.
      2. Click Admin>Subscriptions.
      3. A banner at the top shows the current subscription plan, subscription renewal date, current payment method, and the billing users. To explore more about how to add a billing user, click here.

      4. You will find your account's current Plan Summary.
        • Plan Name: Gives you the name of the subscription plan which you have subscribed to currently.

          Within the trial period, evaluation users get an option to test other subscription plans.

        • Total Monitors: It gives a quick overview of the total number of basic and advanced monitors that you are entitled to use under the subscription plan.
        • Advanced Monitors: It provides the total number of advanced monitors you are entitled to use under your current subscription plan.
        • Alert Credits: Displays the total SMS/Voice alert credits available in your account.

          Refer here to know how to purchase alert credits.

        • RUM Page Views: Shows the total RUM page views available in your account.
        • Network Interfaces: Shows the total number of Network Interfaces that can be utilized in your account.
        • Addon Summary: Shows the additional units of basic and advanced monitors, additional RUM page views, Network Interfaces, and Mobile APMs purchased.

          Refer here to know how to purchase add-ons.

      5. View your account's current Usage Summary:

        • Total Monitors: It gives you a quick overview of the number of monitors and purchased add-ons that you've exhausted from the total monitor count.
        • Basic Monitors: It shows the number of basic Website & Internet Services monitors and Servers and Apps that are being monitored in the account.
        • Advanced Monitors: It shows the number of advanced Website & Internet Services monitors and APM Insight that are being monitored in the account.
        • RUM Pageview: Shows the number of RUM Pageviews remaining in the account.
        • Network Interfaces: Shows the number of Network Interfaces remaining in the account.
        • Alert Credits: Shows the consolidated number of free and purchased alert credits remaining in the account. 

Upgrade/Downgrade Subscription Plan

You can modify your subscription plan to a higher or lower plan any time in the middle of your subscription cycle. However, you'll have to follow the steps listed below to subscribe to a new plan. The charges for your subscription will be calculated based on pro-rata basis.

      1. Login to Site24x7 client.
      2. Click Admin>Subscriptions.
      3. Click Upgrade. You'll be redirected to the Manage Site24x7 Subscription page.
      4. Click the Change Plan button under Manage Subscriptions.
      5. You'll be redirected to a new window, where all the available plans will be listed. Your current subscription plan will be highlighted.
      6. Click on Upgrade button to migrate to an enhanced plan. Click downgrade to downgrade your subscription plan.

        If you wish to Downgrade to a Free plan, click the link listed at the bottom of the window and then follow the steps listed here.

      7. You'll now be navigated to a Payment Page. Pick your desired payment method and Click Make Payment to change your subscription plan. 

Cancel Subscription

      1. Login to Site24x7 webclient.
      2. Click Admin > Subscriptions.
      3. Click Upgrade. You'll be redirected to the Manage Site24x7 Subscription page.
      4. Click Cancel Subscription link listed under Manage Subscription.
      5. You'll be prompted with the Confirm Downgrade window. Specify the reason for downgrade and press the Confirm Downgrade button to downgrade the subscription to a Free plan.

        Your subscription plan will be downgraded automatically at the end of the current billing cycle unless you uncheck this option in the Confirm Downgrade window.

      6. If you've selected the checkbox "Downgrade automatically at the end of the current billing cycle", then you'll be redirected to the Manage Subscription Page, where you'll be provided an additional message to either Downgrade Immediately or Resume your existing Subscription plan.

Renew Subscription:

Site24x7 allows you to auto renew your subscription plan at the end of your payment cycle.


In case of an offline purchase, you can manually initiate the renewal process by clicking on the Renew Subscription link provided under Zoho Stores. It will upgrade your account for a temporary period of 30 days. Additionally, you can also contact Site24x7 sales support team to renew your account.


  • For offline PO purchases, we accept NET 30 terms for this payment. The account will be upgraded to the chosen plan for a temporary period of 30 days. Upon receiving the invoice, you may pay us within 30 days either through credit card, bank cheque or wire transfer. On failure to receive payment within the given date, the account will be automatically downgraded to the FREE version
  • If you have purchased using credit card, subscriptions will be automatically renewed from your credit card on a recurring basis. The card will be charged automatically on the date when your next payment is due
  • All Subscriptions via PayPal will be auto renewed as per the Payment Duration opted.

Instant Purchase of Add-On using One-Click Payment

Many a times, you may exhaust your actual monitor count available in your current subscription plan. As a result, you may find it difficult to configure more monitors when needed. With the help of our one-click payment pop-up provided inside the webclient, Site24x7 Super Admins can contextually purchase bundled add-ons for your Basic Monitors, Advanced Monitors, Network Interfaces and RUM Page views using your specified payment mode. The purchased add-on is billed on a Pro-rata basis. Since the add-on gets bundled with your subscription plan, your next subscription renewal amount will additionally include the add-on's price. 

    • Specify the number of add-on you wish to top-up.
    • Click Make Payment to initiate your payment and complete the purchase.

      The add-on's price will be deducted from your existing payment mode.

    • You'll be shown a success message once the purchase is completed. Now go ahead and configure your monitors. 

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