On-Premise Poller for Windows

Add the On-Premise Poller

1. Log in to your Site24x7 account.
2. Click Admin > On-Premise Poller.
3. Select Add On-Premise Poller.
4. Select the installation platform as Windows in the Add On-Premise Poller screen.
   
   
5. Click the binary type, 64-bit, to save the software to the system.

Install the On-Premise Poller

1. Click the downloaded file to open the On-Premise Poller Setup installation wizard. Click Next.
   
   
2. Read the license agreement and click Next to proceed.
3. Select On-Premise Poller.
   
   
4. If you have selected On-Premise Poller in the previous step, enter your device key when prompted.
   
   
   
   
   Note

   The device key can be obtained from Admin > Developer > Device Key.

5. In the next step, toggle between Use Proxy Server or Route via Nexus Gateway as needed.
   
   
6. If you have selected Use Proxy Server in the previous step, provide the details for Proxy Server Hostname, Proxy Server Port, Username, and Password.
   
   
7. If you have selected Route via Nexus Gateway in step 5, you will need to provide the Nexus Gateway Host and Nexus Gateway Port.
8. If you have selected Nexus Gateway in step 3, provide the Nexus Gateway Group Key and the Nexus Gateway Port.
9. Follow the wizard instructions to complete the installation procedure.

Configure Proxy

Once the device key is entered, you may need to configure a proxy in the wizard itself if you use one in your network. Make sure to also provide access to the below domains and ports for communication between the agent and Site24x7 server.

You can view the added On-Premise Poller for Windows under Admin > On-Premise Poller once the installation is complete.

After installation, the added On-Premise Poller will act as an additional monitoring site alongside Site24x7's global locations that monitor websites, web applications, and more. The On-Premise Poller location will be listed under Admin > Configuration Profiles > Location Profile.

Start the On-Premise Poller

1. Go to the Run dialog box.
2. Type in services.msc and press Enter. This will open Windows Services.
3. Click Start to launch the service shown as Site24x7 On-Premise Poller.

Automatically upgrade the On-Premise-Poller

1. Click the settings icon next to Add On-Premise Poller in the On-Premise Poller screen.
2. This will help upgrade your agent when a new version is available.
   
   

Edit or modify the added On-Premise Poller

1. Click the On-Premise Poller you want to edit in the Monitors screen.
2. Enter an appropriate display name for the added monitor.
3. The host name, IP address, and the details of On-Premise Poller will be displayed by default.
4. Select a threshold profile from the drop-down or choose the default threshold set available to get notified when the resources cross the configured threshold and availability. To create a customized threshold and availability profile, refer to threshold and availability.
5. Select the user group that needs to be alerted during an outage. To add multiple users in a group, see user alert groups.
6. Click Save.

Related articles:

• On-Premise Poller Group

Troubleshooting Tips:

• My On-Premise Poller is not getting registered
• Polling frequency of monitors polled from On-Premise Poller 
• How secure is On-Premise Poller
• Necessary ports to allow access to the installed On-Premise Poller in my secure network
• Amount of bandwidth consumed by the On-Premise Poller software