IT Service Management | Asia-Pacific
Key Findings
Technologies to improve business efficiency #
82% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.
![Technologies organizations are betting on to improve business efficiency - APAC](http://img.site24x7static.com/images/survey/technologies-improve-business-efficiency-apac.png)
Preferred platform for IT management tools #
49% of respondents prefer IT management tools implemented using a SaaS model.
![The preferred platform for IT management tools - APAC](http://img.site24x7static.com/images/survey/it-tools-preferred-platform-apac.png)
Average number of IT tools used? #
53% of respondents use more than 10 IT-related tools in their team or organization.
![](http://img.site24x7static.com/images/survey/it-tools-used-apac.png)
Software license management #
36% of respondents said their finance team handles software license management.
![State of software license management - APAC](http://img.site24x7static.com/images/survey/software-license-mgmt-apac.png)