IT Service Management | Asia-Pacific

Key Findings

Technologies to improve business efficiency #

82% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.

Technologies organizations are betting on to improve business efficiency - APAC

Preferred platform for IT management tools #

49% of respondents prefer IT management tools implemented using a SaaS model.

The preferred platform for IT management tools - APAC

Average number of IT tools used? #

53% of respondents use more than 10 IT-related tools in their team or organization.

Software license management #

36% of respondents said their finance team handles software license management.

State of software license management - APAC