IT Service Management | LATAM

Key Findings

Technologies to improve business efficiency #

61% of respondents are betting on robotic process automation (RPA) to improve business efficiency.

Technologies organizations are betting on to improve business efficiency - LATAM

Preferred platform for IT management tools #

51% of respondents prefer IT management tools implemented using a SaaS model.

The preferred platform for IT management tools - LATAM

Average number of IT tools used? #

54% of respondents use more than 10 IT-related tools in their team or organization.

The average number of IT tools used - LATAM

Software license management #

41% of respondents use spreadsheets to maintain the organization's various software licenses.

State of software license management - LATAM