IT Service Management | LATAM
Key Findings
Technologies to improve business efficiency #
61% of respondents are betting on robotic process automation (RPA) to improve business efficiency.
![Technologies organizations are betting on to improve business efficiency - LATAM](http://img.site24x7static.com/images/survey/technologies-improve-business-efficiency-latam.png)
Preferred platform for IT management tools #
51% of respondents prefer IT management tools implemented using a SaaS model.
![The preferred platform for IT management tools - LATAM](http://img.site24x7static.com/images/survey/it-tools-preferred-platform-latam.png)
Average number of IT tools used? #
54% of respondents use more than 10 IT-related tools in their team or organization.
![The average number of IT tools used - LATAM](http://img.site24x7static.com/images/survey/it-tools-used-latam.png)
Software license management #
41% of respondents use spreadsheets to maintain the organization's various software licenses.
![State of software license management - LATAM](http://img.site24x7static.com/images/survey/software-license-mgmt-latam.png)