IT Service Management | North America

Key Findings

Technologies to improve business efficiency #

68% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.

Technologies organizations are betting on to improve business efficiency - North America

Preferred platform for IT management tools #

51% of respondents prefer IT management tools implemented using both a SaaS model and on-premises.

The preferred platform for IT management tools - North America

Average number of IT tools used? #

59% of respondents use more than 10 IT-related tools in their team or organization.

The average number of IT tools used - North America

Software license management #

41% of respondents use internal software to maintain the organization's various software licenses.

State of software license management - North America