IT Service Management | Africa - Middle East

Key Findings

Technologies to improve business efficiency #

58% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.

Technologies organizations are betting on to improve business efficiency - MEA

Preferred platform for IT management tools #

46% of respondents prefer IT management tools implemented using a SaaS model.

The preferred platform for IT management tools - MEA

Average number of IT tools used? #

43% of respondents use more than 10 IT-related tools in their team or organization.

The average number of IT tools used - MEA

Software license management #

39% of respondents use third-party tools for software license management.

State of software license management - MEA