IT Service Management | Africa - Middle East
Key Findings
Technologies to improve business efficiency #
58% of respondents are betting on artificial intelligence (AI) and machine learning (ML) to improve business efficiency.
![Technologies organizations are betting on to improve business efficiency - MEA](http://img.site24x7static.com/images/survey/technologies-improve-business-efficiency-mea.png)
Preferred platform for IT management tools #
46% of respondents prefer IT management tools implemented using a SaaS model.
![The preferred platform for IT management tools - MEA](http://img.site24x7static.com/images/survey/it-tools-preferred-platform-mea.png)
Average number of IT tools used? #
43% of respondents use more than 10 IT-related tools in their team or organization.
![The average number of IT tools used - MEA](http://img.site24x7static.com/images/survey/it-tools-used-mea.png)
Software license management #
39% of respondents use third-party tools for software license management.
![State of software license management - MEA](http://img.site24x7static.com/images/survey/software-license-mgmt-mea.png)