Incident Management | Africa - Middle East
Key Findings
Mean time to resolve (MTTR) an incident #
57% of all respondents said it takes somewhere between 1 to 8 hours to resolve incidents.
![](http://img.site24x7static.com/images/survey/incident-resolution-time-by-organization-size-mea.png)
Benefits of IT orchestration for customer support #
78% of respondents believe IT orchestration can lead to an increase in efficiency and productivity.
![](http://img.site24x7static.com/images/survey/it-orchestration-benefits-mea.png)
Reduce supports calls during an incident #
70% of respondents announce an incident when it happens.
![](http://img.site24x7static.com/images/survey/reduce-tickets-during-incident-mea.png)
Approaches for better incident management #
82% of respondents say that incidents are routed to on-call engineers using an incident management tool.
![](http://img.site24x7static.com/images/survey/incident-management-mea.png)