Incident Management | Asia-Pacific

Key Findings

Mean time to resolve (MTTR) an incident #

44% of all respondents said it takes somewhere between 1 to 8 hours to resolve incidents.

Mean time to resolve (MTTR) a failure - APAC

Benefits of IT orchestration for customer support #

82% of respondents believe IT orchestration can lead to an increase in efficiency and productivity.

IT orchestration benefits - APAC

Reduce supports calls during an incident #

73% of respondents announce an incident when it happens.

How do organizations reduce calls during incidents? - APAC

Approaches for better incident management #

71% of respondents say that incidents are routed to on-call engineers using an incident management tool.

Incident management strategies - APAC