Incident Management | Europe

Key Findings

Mean time to resolve (MTTR) an incident #

53% of all respondents said it takes somewhere between 1 to 8 hours to resolve incidents.

Mean time to resolve (MTTR) a failure - EU

Benefits of IT orchestration for customer support #

92% of respondents believe IT orchestration can lead to an increase in efficiency and productivity.

IT orchestration benefits - EU

Reduce supports calls during an incident #

66% of respondents announce an incident when it happens.

How do organizations reduce calls during incidents? - EU

Approaches for better incident management #

89% of respondents say that incidents are routed to on-call engineers using an incident management tool.

Incident management strategies - EU