Incident Management | LATAM
Key Findings
Mean time to resolve (MTTR) an incident #
68% of all respondents said it takes somewhere between 1 to 8 hours to resolve incidents.
![Mean time to resolve (MTTR) a failure - LATAM](http://img.site24x7static.com/images/survey/incident-resolution-time-by-organization-size-latam.png)
Benefits of IT orchestration for customer support #
69% of respondents believe IT orchestration can lead to an increase in efficiency and productivity.
![IT orchestration benefits - LATAM](http://img.site24x7static.com/images/survey/it-orchestration-benefits-latam.png)
Reduce supports calls during an incident #
73% of respondents announce an incident when it happens.
![How do organizations reduce calls during incidents? - LATAM](http://img.site24x7static.com/images/survey/reduce-tickets-during-incident-latam.png)
Approaches for better incident management #
68% of respondents say that incidents are routed to on-call engineers using an incident management tool.
![Incident management strategies - LATAM](http://img.site24x7static.com/images/survey/incident-management-latam.png)