Website Management | North America
Key Findings
Average number of domains #
34% of respondents reported that they manage less than five domains.
![The average number of website domains managed - North America](http://img.site24x7static.com/images/survey/average-number-of-domains-managed-north-america.png)
DNS Services #
37% of the respondents reported that they run their DNS servers, closely followed by Amazon Route 53 (33%).
![DNS services used - North America](http://img.site24x7static.com/images/survey/popular-dns-service-north-america.png)
Website hosting issues #
60% of respondents reported slow-loading pages as the primary issues faced during website hosting, closely followed by renewing SSL certificates/domains (56%).
![Website hosting issues faced - North America](http://img.site24x7static.com/images/survey/website-hosting-issues-faced-north-america.png)
Importance of website monitoring #
Improving page load performance, ensuring regional availability, and managing user experience received an equal number of responses.
![Why do organizations use a website monitoring solution? - North America](http://img.site24x7static.com/images/survey/reasons-for-using-website-monitoring-north-america.png)
Infrastructure Management | North America
Key Findings
Infrastructure provisioning #
51% of respondents reported scripts as the preferred way of provisioning infrastructure, closely followed by infrastructure as code (IaC) tools and CLI commands (44%).
![How are organizations provisioning their infrastructure? - North America](http://img.site24x7static.com/images/survey/infrastructure-provisioning-north-america.png)
Container orchestration services #
52% of respondents reported Kubernetes as the container service used in production, followed by AWS ECS/EKS (46%) and Docker Enterprise (43%).
![Container and orchestration services used in production - North America](http://img.site24x7static.com/images/survey/container-services-north-america.png)
Container technology adoption #
Developer productivity improvements and infrastructure cost savings are both (75%) the primary reasons for adopting container technology.
![Primary reasons for adopting container technology - North America](http://img.site24x7static.com/images/survey/container-adoption-drivers-north-america.png)
Containerization challenges #
65% of respondents reported setting up operational configurations as the primary challenge of containerization, followed by setting up infrastructure (51%).
![Containerization challenges - North America](http://img.site24x7static.com/images/survey/container-challenges-north-america.png)
Patch Management #
52% of respondents reported that they apply updates to the software every month using an automated patch management tool.
![State of patch management - North America](http://img.site24x7static.com/images/survey/patch-management-north-america.png)
Data backup techniques #
57% of respondents reported storing copies of data on multiple data centers. 41% said they use a third-party solution for scheduling and automating backups.
![Data backup strategies - North America](http://img.site24x7static.com/images/survey/data-backup-techniques-north-america.png)
Application Management | North America
Key Findings
Version control software #
48% of respondents use GitHub as version control, with more than 37% using Bitbucket.
![Tools used for version control - North America](http://img.site24x7static.com/images/survey/source-control-north-america.png)
performance issues in production #
78% of respondents reported performance bottleneck as the major issue faced in production applications, followed by functionality breakages (59%).
![Major production issues faced - North America](http://img.site24x7static.com/images/survey/production-app-issues-north-america.png)
Ensuring app performance #
58% of the respondents reported identifying infrastructure bottlenecks as the top method to ensure consistent application performance, closely followed by monitoring end-user experience (56%).
![How are organizations ensuring consistent application performance? - North America](http://img.site24x7static.com/images/survey/ensure-app-performance-north-america.png)
Managing breaking changes #
73% of respondents reported production monitoring as the best method to manage breaking changes, closely followed by manual testing (70%).
![How are organizations managing breaking changes? - North America](http://img.site24x7static.com/images/survey/manage-functionality-breakages-north-america.png)
IT Ops Management | North America
Key Findings
Data center challenges #
56% of respondents reported reducing operating costs as the top challenge faced in data center management, followed by real-time monitoring (45%) and capacity planning (44%).
![Data center management challenges - North America](http://img.site24x7static.com/images/survey/data-center-challenges-north-america.png)
Data center outages #
50% of respondents reported server crashes as the top reason for data center outage, followed by WAN issues (45%) and database issues (44%).
![Primary reasons for data center outages - North America](http://img.site24x7static.com/images/survey/data-center-outages-reasons-north-america.png)
Common WAN issues #
Network reliability issues and ISP connectivity problems are both (55%) the top WAN issues faced.
![Common WAN issues - North America](http://img.site24x7static.com/images/survey/wan-issues-north-america.png)
Improvement areas #
50% of the respondents reported application troubleshooting as an area of improvement, closely followed by visualization (45%), incident management (43%), and infrastructure uptime (40%).
![What are some of the areas related to IT operations that organizations want to improve? - North America](http://img.site24x7static.com/images/survey/it-ops-areas-of-improvement-north-america.png)
Impact of AIOps #
70% of the respondents reported anomaly detection as the main benefit of AIOps, followed by identifying the root cause (66%) and reducing alarm noise (64%).
![How AI/ML can help improve IT operations? - North America](http://img.site24x7static.com/images/survey/aiops-north-america.png)
Monitoring expectations #
90% of the respondents reported genuine alerts as the chief expectation of a monitoring tool, followed by dashboards and reports for troubleshooting and end-to-end monitoring capabilities (71%).
![IT monitoring tool expectations - North America](http://img.site24x7static.com/images/survey/monitoring-tool-expectations-north-america.png)
Average no of monitoring tools
34% of respondents reported they use three monitoring tools.
![The average number of monitoring tools used - North America](http://img.site24x7static.com/images/survey/number-of-monitoring-tools-used-north-america.png)