Website Management | Middle East & Africa

Key Findings

Average number of domains #

48% of respondents reported that they manage anywhere between 10-100 domains.

The average number of website domains managed - MEA

DNS Services #

56% of the respondents reported that they run their DNS servers.

DNS services used - MEA

Website hosting issues #

60% of respondents reported slow-loading pages as the primary issues faced during website hosting.

Website hosting issues faced - MEA

Importance of website monitoring #

62% of respondents reported managing user experience as the primary reason for using website monitoring solutions, followed by improving page load performance (52%).

Why do organizations use a website monitoring solution? - MEA

Infrastructure Management | Middle East & Africa

Key Findings

Infrastructure provisioning #

53% of respondents reported CLI commands as the preferred way of provisioning infrastructure, closely followed by scripts (47%) and infrastructure as code (IaC) tools (42%).

How are organizations provisioning their infrastructure? -  MEA

Container orchestration services #

71% of respondents reported Kubernetes as the container service used in production.

Container and orchestration services used in production - MEA

Container technology adoption #

The ability to run on multiple cloud platforms and infrastructure cost savings are both (71%) the primary reasons for adopting container technology.

Primary reasons for adopting container technology - MEA

Containerization challenges #

63% of respondents reported setting up operational configurations as the primary challenge for container management.

Containerization challenges - MEA

Patch Management #

60% of respondents reported that they follow a monthly patching practice using an automated patch management tool.

State of patch management - MEA

Data backup techniques #

57% of respondents reported storing copies of data on multiple data centers. 38% said they use a third-party solution for scheduling and automating backups.

Data backup strategies - MEA

Application Management | Middle East & Africa

Key Findings

Version control software #

63% of respondents use GitHub as version control, with more than 26% using GitLab.

Tools used for version control - MEA

performance issues in production #

78% of respondents reported performance bottleneck as the major issue faced in production applications, followed by functionality breakages (56%).

Major production issues faced - MEA

Ensuring app performance #

70% of respondents reported monitoring end-user experiences as the top method to ensure consistent application performance, followed by identifying infrastructure bottlenecks (60%).

How are organizations ensuring consistent application performance? - MEA

Managing breaking changes #

80% of respondents reported manual testing as the best method to manage breaking changes, followed by production monitoring (70%).

How are organizations managing breaking changes? - MEA

IT Ops Management | Middle East & Africa

Key Findings

Data center challenges #

70% of respondents reported reducing operating costs as the top challenge faced in data center management, followed by real-time monitoring (45%) and capacity planning (40%).

Data center management challenges - MEA

Data center outages #

48% of respondents reported WAN issues as the top reason for data center outage, followed by database issues (43%) and server crashes (33%).

Primary reasons for data center outages - MEA

Common WAN issues #

45% of respondents reported ISP connectivity as the top WAN issue faced, followed by insufficient bandwidth and network reliability issues (35%)

Common WAN issues - MEA

Improvement areas #

71% of the respondents reported digital user experience as an area of improvement, followed by application troubleshooting (57%) and application security (52%).

What are some of the areas related to IT operations that organizations want to improve? - MEA

Impact of AIOps #

81% of the respondents reported identifying the root cause of an incident as the main benefit of AIOps, followed by detecting anomalies (76%) and predicting outages (71%).

How AI/ML can help improve IT operations? - MEA

Monitoring expectations #

86% of the respondents reported genuine alerts as the chief expectation of a monitoring tool, closely followed by dashboards and reports for troubleshooting and end-to-end monitoring capabilities (82%).

IT monitoring tool expectations - MEA

Average no of monitoring tools #

38% of respondents reported they use two monitoring tools.

The average number of monitoring tools used - MEA