Website Management | LATAM

Key Findings

Average number of domains #

29% of respondents reported that they manage anywhere between 10-100 domains.

The average number of website domains managed - LATAM

DNS Services #

50% of the respondents reported that they run their DNS servers.

DNS services used - LATAM

Website hosting issues #

47% of respondents reported hosting provider-related uptime as the primary problem faced, followed by an equal number of responses to other issues related to defacement, performance, and ISP.

Website hosting issues faced - LATAM

Importance of website monitoring #

59% of respondents reported improving page performance as the primary reason for using website monitoring solutions. Followed by ensuring regional availability (53%) and managing user experience (47%).

Why do organizations use a website monitoring solution? - LATAM

Infrastructure Management | LATAM

Key Findings

Infrastructure provisioning #

Scripts and infrastructure as code (IaC) tools are both (50%) the preferred way of provisioning infrastructure.

How are organizations provisioning their infrastructure? -  LATAM

Container orchestration services #

73% of respondents reported Kubernetes as the container service used in production.

Container and orchestration services used in production - LATAM

Container technology adoption #

64% of respondents reported developer productivity improvement as the primary reason for adopting container technology, followed by infrastructure cost savings (55%).

Primary reasons for adopting container technology - LATAM

Containerization challenges #

Operational configurations and infrastructure setup are both (73%) the primary challenges in container management.

Containerization challenges - LATAM

Patch Management #

48% of respondents reported they apply patches manually.

State of patch management - LATAM

Data backup techniques #

42% of respondents reported storing copies of data on multiple data centers. 38% said they use a third-party solution for scheduling and automating backups.

Data backup strategies - LATAM

Application Management | LATAM

Key Findings

Version control software #

42% of respondents use GitHub as version control, with more than 38% using Team Foundation.

Tools used for version control - LATAM

performance issues in production #

Functionality breakages and performance bottlenecks (58%) are both the major issues faced in a production application.

Major production issues faced - LATAM

Ensuring app performance #

50% of respondents reported monitoring end-user experiences as the top method to ensure consistent application performance, followed by using APM tools and identifying infrastructure bottlenecks (46% each).

How are organizations ensuring consistent application performance? - LATAM

Managing breaking changes #

63% of respondents reported manual testing as the best method to manage breaking changes, closely followed by production monitoring (54%).

How are organizations managing breaking changes? - LATAM

IT Ops Management | LATAM

Key Findings

Data center challenges #

58% of respondents reported real-time monitoring as the top challenge faced in data center management, followed by operational costs (54%) and capacity planning (38%).

Data center management challenges - LATAM

Data center outages #

Server crashes and code issues are both (38%) the top reason for data center outages.

Primary reasons for data center outages - LATAM

Common WAN issues #

74% of respondents reported ISP connectivity problems as the top WAN issue faced, followed by insufficient bandwidth (48%).

Common WAN issues - LATAM

Improvement areas #

54% of the respondents reported visualization as an area of improvement, followed by application troubleshooting and infrastructure uptime (both 42%).

What are some of the areas related to IT operations that organizations want to improve? - LATAM

Impact of AIOps #

68% of the respondents reported a reduction in alarm noise, closely followed by the ability to detect anomalies and identifying the incident root causes (64%).

How AI/ML can help improve IT operations? - LATAM

Monitoring expectations #

Genuine alerts and dashboards for better troubleshooting are both (76%) the primary expectation of a monitoring tool.

IT monitoring tool expectations - LATAM

Average no of monitoring tools #

More than half of the respondents said they use at most two monitoring tools.

The average number of monitoring tools used - LATAM