State of IT Management Survey Report 2020-21

As we continue to adapt following the pandemic, which has impact us all both personally and professionally, we take this moment to commemorate the IT veterans we've lost to the pandemic.

With the pandemic drastically changing the way we do business, we have conducted a study to understand the state of IT management at the height of thes...


How to improve the customer service experience through status pages

 

With the 2021 holiday season right around the corner and the COVID-19 pandemic still prevalent, businesses are being conducted online now more than ever. The holiday rush also comes with incidents like websites going down, slow load times, and even possible hacking attempts.


5 lessons from the October 2021 Facebook outage

On October 4, 2021, Facebook services went off the grid gradually, and then suddenly at 15:39 UTC. It took nearly six hours to restore service to normal. With over 3.5 billion users facing a lengthy downtime using one or multiple products from Facebook, Inc. (now known as Meta Platforms, Inc.) conversations flooded the internet about what cau...


Digital experience and digital experience platforms, defined

Usually, people want a seamless experience when they interact with any organization. Whether a B2B or B2C interaction, the expectation is the same.

In our world today, it's nearly impossible to interact with an organization without using technology. When a person interacts with an organization via a digital medium, it can be termed digi...


What is OpenTelemetry: A guide to understanding OpenTelemetry and the way forward

 

OpenTelemetry is a vendor-neutral approach that enables DevOps and developers to collect performance metrics in a standardized manner.  Currently a Cloud Native Computing Foundation (CNCF) sandbox project, OpenTelemetry was conceived by merging OpenCensus, Google's open-source method of collecting metrics and traces, and OpenTracing, ...


10 reasons you need a network configuration manager

On June 2, 2019, Google Cloud Platform had a major network outage that disrupted the services of Discord, Spotify, and Snapchat, among many others. The root cause was a benign misconfiguration coupled with a software bug that caused the loss of configuration data. The issue was resolved almost four hours later after the lost configuration dat...


Cannot connect to a website in Vietnam? Try these steps if your website is not accessible.

On September 4, 2021 a major submarine cable broke down in Vietnam causing network connectivity issues for a large portion of the population. Organizations hosted online and those with data centers outside those perimeters were hit the worst with most of their applications down or running extremely slow.

Asia-Africa-Europe 1 (AAE-1) is ...


5 features you must have in your status page for effective incident communication

Have you been a frustrated customer at the end of the service line waiting to achieve a resolution for your problem? After all the waiting, you'll hear a voice giving you a standard response: your request will be addressed and resolved soon. An incident need not be a harrowing experience, but can be turned into a positive customer experience ...


Improved Guidance Report: New checks, customizable baselines, and scheduled email reports

As you may already know, our Guidance Report not only inspects your AWS account using best practice recommendation checks, but it also finds avenues to improve performance, reliability, and savings so you can deploy resources with confidence. Today, I'm excited to announce that we've introduced some enhancements to make the Guidance Report ev...


Sending SMS alerts with Site24x7

You already know Site24x7 can send you SMS alerts whenever your website runs into any problem. Now here is a step-by-step guide to set up SMS alerts within Site24x7. Step A: Add SMS contact

1. Click 'Add SMS contact' link under 'Alerts' tab.