Incidents

From the Home screen, click the Incidents tab to create and manage incidents. Initially, you will not have any incidents to be listed. So start adding incidents.

Note

You can only have a maximum of 20 active sessions for the StatusIQ mobile application. You will receive the following notification when you have logged in with the same user account on multiple devices.

Create a new incident

Follow the given sequence of steps to create an incident:

1. Log in to the StatusIQ mobile app.
2. For Android OS, click the icon on the bottom-right corner to create a new incident.
3. Select Active if it is a current incident or Historic if it is a past incident.
4. Fill in the details on the pop-up screen, then click Create to create a new incident.
   
   

Edit or delete an incident

You can edit or delete the incidents by long-pressing the incidents or using the icon. You can also perform the actions using the following methods:

1. Edit the details of active and past incidents inside the Incident details page using the icon on the top.
2. After editing the incident, click Save on the top.
   
   
3. To delete an incident, click the icon, and you will receive the following error message:
   
   
4. To proceed with the deletion process, click Delete or click Cancel.

Understanding incidents

Once you log in to the StatusIQ mobile app, the status page title is displayed on the top, with the  icon next to it. Click the icon to see all the other status pages if you are managing more than one status page.

Inside the status page, you can:

• View active incidents under the Active section.
• View past incidents under the History section. 
  
  
  

Active incidents

Incidents that are currently active are listed under the Active section. Upon selecting an incident, the following details are listed:

• Incident title: Displays the name of the active incident.
• Type of the incident: Displays that the incident is a real-time incident.
• Status of the incident: Displays the incident's status in red if it is ACTIVE or in green if it is RESOLVED.
• Incident severity: The severity of the incident is marked as:
  • Major Outage
  • Partial Outage
  • Degraded Performance
  • Informational
• Incident Start Time: Displays the time when the incident began near the icon.
• Incident Duration: Displays how long the incident has been active near the icon.
• Affected Components: Lists the components that were impacted during the incident.
• Update History: Shows the progress of the incident. The available statuses are:
  • Acknowledged: The team has confirmed that they are aware of the issue.
  • Identified: The source of the issue has been found.
  • Observing: A possible fix is applied and the system is being monitored.
  • Investigating: The team is checking further to understand the issue.
  • Resolved: The issue has been fixed and service is back to normal.
• Preview in Browser: Shows all incident details in the browser.

You can shrink Affected Components and Update History using the icon.

Past incidents

Incidents that are currently inactive or resolved are listed under the History section. Upon selecting an incident, the following details are displayed:

• Incident title: Displays the name of the past incident.
• Type of the incident: Displays whether the incident is a real-time incident.
• Status of the incident: Displays the incident's status in red if it is ACTIVE or in green if it is RESOLVED.
• Incident severity: The severity of the incident is marked as:
  • Major Outage
  • Partial Outage
  • Degraded Performance
  • Informational
• Incident Start Time: Displays the time when the incident began near the icon.
• Incident Duration: Displays how long the incident has been active near the icon.
• Incident End Time: Displays the time when the incident ended near the icon.
• Affected Components: Displays the components that were impacted by this incident.
• Update History: Displays the status of the incident as given below:
  • Acknowledged: The team has confirmed that they are aware of the issue.
  • Identified: The source of the issue has been found.
  • Observing: A possible fix is applied and the system is being monitored.
  • Investigating: The team is checking further to understand the issue.
  • Resolved: The issue has been fixed and service is back to normal.
• Preview in Browser: Shows all incident details in the browser.
• Postmortem: Allows documenting the final analysis of what happened and why.

You can shrink Affected Components and Update History using the icon.

More actions

By long-pressing an incident or clicking the icon next to an incident, you can:

• Post Update: This is available only for an active incident. You can modify Updated at time, Time zone, Incident Status, Status Update, Post as a Private Note, Notify email, and SMS subscribers.
  
  
• Preview in Browser: See all incident details in the browser.
  
  
• Edit: Here you can modify Incident Title, Incident Severity, Incident Start Time, Time Zone, and Affected Components.
• Delete: Delete the incident.
  
  

Maintenance

Click the Maintenance tab in the StatusIQ mobile app. From the Maintenance page, you can view the following tabs:

• Ongoing maintenance
• Scheduled maintenances
• Completed maintenance

Ongoing maintenance

Select individual maintenance title to drill down into the maintenance details.

The Ongoing Maintenance section shows:

• Maintenance title: Displays the name of the active maintenance.
• Maintenance status: Displays the status as Ongoing.
• Schedule start time: Displays the time when the maintenance began near the  icon.
• Schedule duration: Displays how long the maintenance has been running near the  icon.
• List of affected components: Lists the components that are impacted during this maintenance.
• Update History: Shows the progress of the maintenance. The available statuses are:
  • Acknowledged: The team has confirmed that they are aware of the issue.
  • Identified:  The source of the issue has been found.
  • Observing: A possible fix is applied and the system is being monitored.
  • Investigating: The team is checking further to understand the issue.
  • Resolved: The issue has been fixed and service is back to normal.
    
    

Extend maintenance

In case, the maintenance is taking longer than expected, you can extend your maintenance. To extend the maintenance follow the steps below:

1. Long press your ongoing maintenance.
   
   
2. Select Extend the maintenance.
3. On the Extend the Maintenance screen, specify how long you want to extend the maintenance and choose whether to notify your email subscribers and SMS subscribers about the extension.
   
   

Scheduled maintenance

Switch to Scheduled tab to view the list of the maintenance scheduled for your status pages. Select individual schedule title to drill down into the maintenance details.

The Scheduled details section shows:

• Maintenance title: Displays the name of the maintenance that has been planned.
• Maintenance status: Displays the status as Scheduled.
• Schedule start time: Displays when the maintenance is set to begin near the  icon.
• Schedule end time: Displays when the maintenance is expected to finish near the  icon.
• Schedule duration: Displays how long the maintenance is planned to run near the  icon.
• Schedule frequency: Displays how often this maintenance repeats, if it is recurring.
• List of affected components: Lists the components that will be impacted during this maintenance window.
  
  

Completed maintenance

Switch to the Completed tab to view the list of the completed maintenance schedules for your status pages. Select individual maintenance title to drill down into the maintenance details.

The Completed maintenance section shows:

• Maintenance title: Displays the name of the maintenance that has been completed.
• Maintenance status: Displays the status as Completed.
• Schedule start time: Displays when the maintenance began near the  icon.
• Schedule end time: Displays when the maintenance ended near the  icon.
• Schedule duration: Displays how long the maintenance ran near the  icon.
• List of affected components: Displays the components that were impacted by this maintenance.
• Update History: Shows the progress of the maintenance. The available statuses are:
  • Acknowledged: The team has confirmed that they are aware of the issue.
  • Identified:  The source of the issue has been found.
  • Observing: A possible fix is applied and the system is being monitored.
  • Investigating: The team is checking further to understand the issue.
  • Resolved: The issue has been fixed and service is back to normal.
• Postmortem: Allows documenting the final analysis of what happened and why.