Hello everyone, nice to meet you.
I am here to ask and discuss my current issue.
I monitoring our company website with web transaction monitors (browser). Previous week, we received downtime report from site24x7.
In report, site was down at 7:54 AM but report mail was received at 8:21. Total delay time is about 25 min.
Configuration are as follow -
- Check frequency - 5 min
- Poll count - 5
- Default Threshold - REALBROWSER
- Primary location - Bangkok
- Secondary - 5 locations
- Number of location as down - 3
So, I concern that delay issue is due to check frequency x poll count = 5 min x 5 = 25 mins
But when I check in logs, connections from primary location is not every 5 min. It is just 1 min. How they work?
I am confusing. Please discuss with me.
Hi,
Thank you for raising your concern. To understand better on the polling logic, kindly go through Web Transaction polling logic
and Polling logic during monitor outage , which explains uptime steroids and our location logic during outage.
Kindly get back to us if you need more help.
Regards,
Jenzo
Site24x7