Hi Vineeth,

May I know what is error that you are getting. Also please go through these help links, Starting Poller &  Prerequisites for Poller Help.

Regards,

Jenzo

Site24x7.

Hi Vineeth, 

When troubleshooting issues with an on-premise poller for web transaction monitoring, first, verify the stability of the internet connection and check for any network restrictions. Ensure the on-premise poller is accurately configured with correct URLs and authentication details. Analyze logs for error messages to identify potential issues, and if problems persist, consider reaching out to support for further assistance.

While searching on the internet i also found this post for transaction monitoring, you can check this. hope this will help you.