Hi,
I have my AWS resource monitored in Site24x7. If any monitor is Critical / Trouble / Down I'm receiving email which is good. Also, I have enabled the Third Party Integration - JIRA service in my site24x7 account. When any monitor is abnormal JIRA ticket has been created and if the same is UP after some time interval, site24x7 is updating the SAME TICKET with the monitor is UP details.
What I would like to have is, if any abnormal is happened on the monitors, site24x7 should send email which illustrate that particular monitor is down on that same email I want the JIRA ticket URL which is created for this alert.
So that my support staffs will check the email and click the JIRA ticket link specified in the email and go straight away to the JIRA ticket.
Thank you.
Hi There,
An interesting request. Thanks for raising it here. Site24x7's Alerting Engine notifies the 3rd party system and send the alert mail in parallel today. It would be difficult to add the ticket url the first time.
We'll check how we can support it in the product. One possibility is to notify back once we receive the ticketid and add it in the Alarms page in the product and optionally notify the technician.
Just curious to know if JIRA sends any notification to your Operations team once the ticket is generated..
-Jasper
PM, Site24x7
Hi Jasper,
Thanks for the interest. My engineers will not receive the JIRA ticket email until the ticket is assigned to them. Also, I'm not sure how to add assignee name by default from site24x7 to JIRA when alert is created. Because we are having a rotational shift and the users may vary. I thought if we get the JIRA link in the alert email that would be helpful.
So that they can click on the JIRA link presented in the alert email and assign to themselves.
Thank you.
Hi Team,
Any update on this, we are waiting for a reply since 3 days.
Regards,
Yashvati
Dear Yashvati,
My apologies for the late reply. We are discussing this internally. Currently there isn't a way to add the JIRA ticket url to the alert email. We will take this up as a feature request and work on a solution.
-Jasper
Site24x7, PM
Thanks Jasper. This will be a great feature to be added for our requirement. Hopefully this may help others.
Regards,
Sivananda Perumal.
Hi there,
We're glad to inform you that we've introduced the option to view and manage Jira issues from alert emails.
In the Trouble/Critical/ Down alert emails of all the monitors for which you've created a Jira integration, there'll be an option View Ticket. Clicking this will take you to the respective issue created for the Site24x7 alert in Jira.
By default, for all the associated Down alerts emails, the option will be available. If you've enabled the Trigger incidents when my monitor is in Critical status and Trigger incidents when my monitor is in Trouble status options, then you can view the links in associated Critical/Trouble alert emails as well.
When there are more than one integrations created using the same monitor, the issue links will be provided in a tabular way.
We'll be bringing in other third-party integration links into alert emails and in various other places within our web client soon. We express our gratitude for your constant support and please leave your feedback as a comment below.
Regards,
Bela
Hi Bela,
Thanks for completing this feature. It works so great. This will be very helpful to us without searching the ticket in the jira. Thanks once again.
Regards,
Sivananda Perumal G
Having one doubt. Is that same JIRA ticket URL available in alarm page or any other page in the site24x7 product?
Thanks,
Sivananda Perumal G
Not at the moment, Siva. However, we'll be bringing Jira and other 3rd party integration links (with ticket numbers) to the alarms page and to other relevant pages soon.
-Jasper
Site24x7, PM