Site24x7 partners with BigPanda agentic IT operations platform to further streamline IT operations

Here’s how this collaboration empowers IT managers to enhance operations and minimize downtime

Site24x7 monitors across the IT stack and generates a consolidated view of incidents triggered by multiple observability tools on uptime, performance, and security. These incidents can now be fed into BigPanda to enable its users to handle monitoring signals better. Site24x7 incident alerts are sent via HTTP requests to BigPanda, where they are viewed and correlated to arrive at actionable insights. Tags can be added (for example, monitor type, severity) and statuses are automatically updated (for example, from “Down” to “Up”) in the BigPanda platform.

The setup is straightforward. Generate a hook URL in BigPanda, then configure Site24x7’s IT automation to push incident alerts. Continue testing the pipeline to ensure there is a seamless integration.

Here are four major benefits from the Site24x7-BigPanda integration for IT managers.

• Detect: Spot emerging incidents before they impact productivity using AI-driven correlation across observability, service desk activity, and external service provider dependencies to suppress noise and pinpoint broader issues.
• Diagnose: Automatically surface similar past incidents, changes, and runbook actions to guide rapid-issue diagnosis.
• Triage: Instantly assess the impact of what’s happening and prioritize what matters. Automatically understand the root cause and next steps.
• Respond: Trigger automated workflows or suggest next steps. Escalate only when necessary with content-rich tickets that help the right teams investigate quickly and efficiently.

Benefits

This integration delivers powerful advantages for IT managers:

• Reduced alert fatigue and faster resolution: BigPanda groups relate alerts from Site24x7 (for example, multiple alerts from a server failure) into a single incident, using real-time signals and intelligent automation to reduce downtime, eliminate noise, and resolve incidents faster with AI that adapts to your environment.
• Comprehensive visibility: Site24x7’s full-stack monitoring across hybrid environments, combined with BigPanda automated noise suppression and AI-driven correlation, provides a real-time, prioritized view—enabling proactive issue prevention and optimal infrastructure performance.

Get started

Ready to streamline your IT operations with Site24x7 and BigPanda? Follow these steps:

• Integrate: In BigPanda, create an integration and copy the hook URL. In Site24x7, go to Admin > Third-Party Integrations > BigPanda , paste the URL, and configure IT automation to send alerts (Down, Trouble, Critical).
• Test: Trigger a test alert to verify the pipeline, then map parameters like MONITORNAME and STATUS in BigPanda Integration Manager for optimal incident grouping.

Take control of your IT operations today by integrating ManageEngine Site24x7 with BigPanda to achieve agentic automation for IT operations. Transform manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed with this powerful partnership.