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Frequently Asked Questions (FAQ)

Monitor refers to a resource like a server, website, web application instance or URL that is monitored for uptime and performance. Site24x7 supports many types of monitors, each of these have various performance metrics. For example,a server monitor has metrics like CPU, memory, disk utilization, network usage, eventlogs, and process metrics. Likewise a website monitor has performance metrics like first byte time, last byte time, DNS time, total response time, and uptime status.

List of Basic Monitors:
Website
  • Website (HTTP/HTTPS)
  • WebSocket Endpoint
  • DNS Server, NTP Server, Ping Check, FTP Server, or SMTP Server
  • Any TCP/IP Port
  • SSL/TLS Certificate Expiry Check
  • Domain Expiry Monitoring
  • REST API or SOAP Web Service Endpoint
  • REST API Transaction
  • Real-time Blacklist Check (10 hostnames/IP address)
  • Brand Reputation Check (10 URLs)
Server (Charged based on servers and not individual metrics)
  • Windows, Linux, FreeBSD, OS X Servers (agent-based)
  • Microsoft IIS
  • Windows Server Backups
  • Docker host
  • Docker Containers (5 Containers)
  • VMware (Each VMware VM, ESX/ESXi Host, Datastore or Resource Pool)
  • Nutanix HCI (Each Nutanix VM, Cluster or Host)
  • Cron Monitoring (25 Cron Jobs)
  • Heartbeat Monitoring (25 URL Endpoints)
  • Hadoop (Each NameNode, DataNode, or YARN)
Cloud (AWS, Azure and GCP)
  • Each instance of a supported cloud service is considered a basic monitor.
StatsD Metrics
  • Upto 500 metrics without threshold checks can be availed for free. Beyond that, 25 metrics (with or without threshold checks) will be considered as one basic monitor.
List of Advanced Monitors:
  • Web Transaction (Browser) Monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery monitoring (basic POP and SMTP port monitoring is a Basic monitor).
  • FTP Transfer Monitoring
  • Each JVM, .NET, Ruby, or Node.js application instance in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
  • Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Monitoring
  • VMware Horizon

Yes, you can buy multiple instances of same or different add-ons.

Yes. You can pay on a monthly basis as well. However paying yearly gets you a discount of 10%.

Site24x7 offers you the freedom to choose the plan that best fits your need. You can change your plan anytime if you decide to upgrade/customize it.

We offer the following purchase options:

Credit Cards

This is our preferred mode of payment, as credit cards are handled automatically. We accept MasterCard, Visa, Discover, AmEx, JCB, and Diners Club. Payment can be monthly/yearly and can be made using your Site24x7 account.

Paypal Account

If you have a PayPal account, you can use it to purchase Site24x7 subscription. All you need to do is select PayPal in the Payment Options while upgrading your account. You can use your Site24x7 account credentials and make the payment.

Purchase Order

You need to send us a Purchase Order (PO) or an email with your Site24x7 account login ID, the total amount you would like to purchase, your company name & billing address. You will then be invoiced for your purchase. Upon receiving the invoice, you may pay us within 30 days either through credit card, bank cheque or wire transfer.

To upgrade:

  1. Sign in to Site24x7. Click Admin > Subscriptions.
  2. Click Upgrade Subscription listed under Zoho Stores or Upgrade next to your subscription plan name.

Please contact to know more.

Voice Calls or SMS alerts notify you instantly of a downtime. Alert Credits are used for these. Alert Credits will be added to your account month on month. Any unused credit will not be carried over to the next month. Please note that you have free and unlimited email alerts and push notifications to our mobile apps.

Charges for additional alert credits:

  • Approximately $0.3 per Alert Credit for Starter and Free plans.
  • Approximately $0.2 per Alert Credit for all the other plans.

Submit a ticket at https://www.site24x7.com/contact-support.html

Contact sales@site24x7.com or reach us on phone at US: +1 408 352 9117 | UK: +44 203 564 7893 | Aus: +61 280 662 895 with your requirements to get a price quote.

You can choose from any of the 110+ Site24x7 locations to monitor your website/server/application. However, a specific monitor can have a maximum of 8 locations (16 for enterprise plans) based on the plan selected. If you need to monitor from all 110+ locations, please contact our support for a customized plan.

No, you can monitor URL, port, files, directories, Windows event logs and Linux syslogs included in our plan.

Each host operating system (virtual or physical) being monitored counts as one server and consumes a single basic monitor license.

Yes, you can monitor your servers in all the plans except Enterprise plus Web.

Yes, you can install the agent in multiple machines in a single go. For Windows, you can bulk install the Windows agent using Remote Commands, Active Directory and Custom Scripts. For Linux servers, we perform bulk installation using Chef, Puppet, SaltStack, and Ansible.

The first plugin added for a server monitor is free. After that, each plugin monitor is considered as a basic monitor. Each plugin can have up to 25 attributes.

For example, if you have chosen the Starter Plan, you will be able to monitor 10 servers and 1 plugin for each one of these servers. To add more, buy a basic monitor add on which will let you monitor 10 plugins/month.

Network monitoring licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a device. While ten performance counters per device can be monitored for free, every additional ten is counted as one interface.

An application is any web application, and it is counted differently in different languages that the agent supports.

  • In Java, each JVM instance is considered as an application
  • In .NET, each IIS server instance is considered as an application
  • In Ruby on Rails, each rails server instance is considered as an application
  • In PHP, each PHP server instance is considered as an application

Every webpage that is loaded in the browser is considered as a pageview, irrespective of the number of resources that are loaded behind. Example, for a single page to load, there are various resource calls for images, CSS, etc, which are not counted in pageviews. Only the webpage that the user visits is counted as a pageview.

  • Website Monitoring: Polling interval starts at 1 minute for primary location. Secondary location poll frequency is 30 minutes, by default. Learn more about our polling logic.
  • Server Monitoring: Polling interval of 1 minute and 5 minutes, with a heartbeat check done every 1 minute
  • Application Performance Monitoring (APM): Polling interval starts at 1 minute

You can add unlimited customer accounts in your MSP Plan. By default, nine customer accounts can be added. To add more customer accounts, you must purchase additional customer account add-ons for $9/month (when billed annually) or $10/month. Every new customer account add-on that you purchase is credited with 8 basic monitors. During evaluation period, you can only create up to three customer accounts.

No. You can share the license limit of an MSP account for all your customer accounts. The license will be calculated only in the parent MSP account.

More than just Website Monitoring: The key value proposition of Site24x7 - a simple-to-use solution that gives you a complete view on the performance and availability of your entire IT infrastructure. In a single portal, you get to monitor the availability and performance of your website, server, network, VMs, applications and much more. With Site24x7, you can give the key performance boost required for your digital business.

Flexible Solution: Site24x7 has the most flexible configuration settings needed to tweak your monitoring need. POST, GET, DELETE, PUT requests, dependent resources support to reduce alert flood, using own name servers, executing web hooks, setting threshold profiles, alert profiles, notification profiles in many websites in one go and a powerful REST API are some of the many flexible options available.

Superior Reporting - With Site24x7, you can gather performance data of resources monitored and generate numerous reports, which can be viewed on a custom-defined hourly, weekly, monthly, or yearly basis. Obtain exhaustive reports, which assist you to identify the trends over a stipulated period of time. You also have the option of exporting these reports in CSV, PDF, and email formats for your internal purposes.

Each docker host with five containers will consume one basic monitor license. After that, every five containers will consume one basic monitor license.

Upto 500 metrics without threshold checks can be availed for free. Beyond that, 25 metrics (with or without threshold checks) will be considered as one basic monitor.

Example pricing:

  • 500 metrics without threshold checks = free
  • 500 metrics with 100 threshold checks = 4 basic monitors
  • 1000 metrics with 500 threshold checks = 40 basic monitors
List of resources you can monitor:
  • Website (HTTP/HTTPS)
  • DNS Server, Ping Check, NTP Server, FTP Server, or SMTP Server
  • REST API or SOAP Web Service Endpoint
  • Any TCP/IP Port
  • SSL/TLS Certificate Expiry Check
  • Domain Expiry Monitoring
  • Real-time Blacklist Check
  • Brand Reputation Check
List of resources you can monitor:
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery Monitoring
  • FTP Transfer Monitoring
List of Basic monitors:

Each instance of a below mentioned service, resource, or check is considered a basic monitor.

Website
  • Website (HTTP/HTTPS)
  • WebSocket Endpoint
  • DNS Server
  • Any TCP/IP Port
  • SSL/TLS Certificate Expiry Check
  • Domain Expiry Monitoring
  • REST API or SOAP Web Service Endpoint
  • Real-time Blacklist Check
  • Brand Reputation Check
Server
  • Windows/Linux/FreeBSD/OS X server (agent based)
  • Microsoft IIS
  • Docker
  • VMware (Each VMware VM, ESX/ESXi host, Datastore, or Resource Pool)
  • Nutanix (Each Nutanix VM, Cluster, or Host)
  • Hadoop
  • Cron Monitoring (25 Cron Jobs)
  • Heartbeat Monitoring (25 URL Endpoints)
  • 100+ out-of-the-box Plugins
Cloud
  • AWS, Microsoft Azure, and GCP

* Refer what is a monitor FAQ for more details.

List of Advanced monitors:
  • Web Transaction (Browser) monitor (monitor multi-step web transactions in your service)
  • Web Page Speed (Browser)
  • Website Defacement
  • Mail Delivery Monitoring.
  • FTP Transfer Monitoring
  • Each JVM, .NET, PHP, Ruby on Rails, or Node.js in Site24x7 APM Insight (a.k.a Application Performance Monitoring)
  • Advanced Windows Apps - Microsoft SharePoint, BizTalk, Active Directory, Failover Cluster, Hyper-V, SQL and Exchange Monitoring
  • VMware Horizon
List of Advanced Monitors:

Each Microsoft application mentioned below is considered an Advanced Monitor.

  • Microsoft SQL Server
  • Microsoft SharePoint Server
  • Microsoft BizTalk Server
  • Microsoft Office 365
  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Microsoft Hyper-V
  • Failover Cluster

An application is any web application, and it is counted differently in different languages that the agent supports.

  • In Java, each JVM instance is considered as an application.
  • In .NET, each IIS server instance is considered as an application.
  • In Ruby on Rails, each rails server instance is considered as an application.
  • In PHP, each PHP server instance is considered as an application.
  • In Node.js, each server instance is considered as an application.

Network monitoring licensing is purely based on the number of interfaces that are monitored. It is mandatory to have at least one active interface in order to monitor a device. While ten performance counters per device can be monitored for free, every additional ten is counted as one interface.

Upto 500 metrics without threshold checks can be availed for free. Beyond that, 25 metrics (with or without threshold checks) will be considered as one basic monitor.

25 Cron/Heartbeat monitors are considered as 1 Basic monitor.

You need to have a Site24x7 server monitor to manage your logs.

Every webpage that is loaded in the browser is considered as a page view, irrespective of the number of resources that are loaded behind. For example, for a single page to load, there are various resource calls for images, css, etc, which are not counted in page views. Only the webpage that the user visits is counted as page views.

Paid account holders can create up to 3 status pages in our hosted status pages product - StatusIQ.

Select from over 100+ out-of-the-box plugins. You can also write custom plugins. 25 custom metrics per plugin included. One plugin is free per Server. Additional plugin on Server will be accounted as one additional Basic Monitor.

Amazon EventBridge, Zoho Analytics, Moogsoft, Jira, ConnectWise, PagerDuty, Microsoft Teams, Slack, ServiceNow, Opsgenie, ManageEngine ServiceDesk Plus, ManageEngine SDP On-Demand, AlarmsOne, and Zapier.

Credits are auto-refilled every month, however left over refilled credits are not carried forward to the next month.

MSP Plan supports unlimited customer accounts. However, only nine free customer accounts are provided out-of-the-box with every MSP plan you purchase. To add more customer accounts, you must buy customer account add-on for $9/month (when billed annually) or $10/month. Additionally, you'll receive 8 complimentary basic monitors with every customer add-on.

Upto 8 locations from over 110+ options. If you want to monitor more location you can add an extra monitor for the additional locations. Enterprise and Enterprise plus Web plans support 16 locations per monitor.

Upto 16 locations from over 110+ geographical locations.

Standard support includes email and forum.

Premium support includes email, community, chat and phone.