We are happy with Site24x7 Support team. The Server monitoring is useful and easy to use. We had a special requirement for bandwidth monitoring and support team quickly developed a plugin for us and integrated to plugin monitoring. With users working from home we can pinpoint issues related to bandwidth and device performance.
Site24x7 gives us a lot of flexibility in being able to add devices as and when they get added, and also taken away as well. One of the most attractive points of the product and which ruled out a lot of the competition was the ability to do web transactions.