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Key features of our digital experience monitoring solution

Digital experience monitoring (DEM) is the process of analyzing the efficacy of an organization's applications and services.

A DEM platform is a collection of monitoring tools that extends the application of traditional APM tools. With a DEM platform, organizations can proactively measure the performance and delivery of all their applications in real time, ensuring that every application or service is accessible, functional, nimble, and dynamic across all channels, including mobile, web, IoT, and APIs.

Create preventive solutions with synthetic monitoring

Mimick real-user actions using scripted transactions to simulate user sessions and preemptively detect user issues. With a DEM software and synthetic monitoring you will be able to:

  • Monitor the functionality of your application's critical transactions.
  • Create an optimal standard for application performance and speed through simulated transactions and API monitoring
  • Reduce risks of application malfunction
  • Conduct application testing in pre-production stages
  • Record and playback typical user journeys or actions from any locations of your choice to avoid issues and provide an incomparable digital experience for users

Optimize user journeys with real user monitoring (RUM)

Track your website's performance and optimize your end-customer's user experience in real time. With RUM, you will be able to:

  • Analyze live front-end performance as users go through your website from various geographies and ISPs
  • Gain useful insights in to user sessions
  • Capture and solve JavaScript errors quickly and track the status and performance of AJAX calls

Augment the functionality of your APM solution with a more holistic view of your application

Combine a DEM tool with our application performance monitoring (APM) tool to gain a comprehensive overview of the working of your application's front-end UX and back-end servers. By combining the two platforms you can gain several important insights such as:

  • Detect issues such as application load times, slow SQL queries, connectivity issues, and overall performance in a high traffic application in real time
  • Amplify visibility to the application from all perspectives. APM provides full visibility in to the backend servers, whereas DEM sheds light on how various services and resources are impacting your end users.
  • Debug errors quickly and optimize app performance by monitoring background transactions regularly.

Enhance your omni-channel strategy with mobile application monitoring

Monitor the performance of native mobile apps across various geographies, and customer segments to ensure that your app is up and running. Resolve performance issues on your mobile applications using crash analytics. With our DEM tool you can:

  • Track and analyze crucial user-driven data like application downloads and installation, user sessions, and device information using mobile analytics
  • Monitor your cloud stack using AWS and Azure services
  • Capture errors and troubleshoot quickly to increase customer retention

Elevate customer experience with AIOps and observability

Our DEM platform covers the three pillars of observability and the power of AIOps to help you capture the most minute details and gives you useful insights that you can use to provide unparalleled customer experience. With our DEM platform you can:

  • Identify issues with AI-powered alerts and gain automated insights to help you solve problems effectively
  • Optimize user journeys to provide uninterrupted and smooth digital experience
  • Lower operational costs by increasing efficiency
  • Drive better business outcomes
  • Detect anomalies or any unusual behavior in the application through machine learning and forecasting techniques

Overview of our digital experience monitoring tool

1. What does a digital experience monitoring (DEM) tool do?

A digital experience monitoring (DEM) tool analyzes the nuances related to user journeys or their experience on websites and web applications. The tool also helps IT teams resolve issues in the systems or services between end users and applications.

Digital experience monitoring offers in-depth insights into the experience of end users, proactively monitors performance, and identifies various issues that can cause problems. These insights help IT operation teams mitigate issues quickly, without interrupting the network. This provides an end-to-end picture.

Digital experience monitoring tools gather and analyze metrics that can impact the user's digital experience. This data can vary from user behavior on the site, the application performance, traffic to the website, hardware usage, location-based variations, and much more. The data is gathered on dashboards that IT teams can use for further analysis of user experience on the site, issue resolution, and even predicting patterns that can repeat in the future.

By using a digital experience monitoring solution, you can ensure:

  • Enhanced user experience

    By tracking and providing details on each user interaction with the digital platforms, a digital experience monitoring solution will help the site owners to fine-tune the performance of their platforms by removing all hiccups. Moreover, improvements in key metrics such as application response times, page load speeds, or other site/application-related performance details can help improve and optimize the user experience, thereby leading to increased user satisfaction and engagement.

  • Better visibility into the IT environment

    A digital experience monitoring solution is a data-driven approach and the myriad of data it collects can help organizations in strategic decision-making, as well as in ensuring optimal resource allocation. The data can also help to discover trends, identify patterns, and trace out areas of improvement to prioritize.

  • Reduced MTTR and quick issue resolution

    With the enhanced visibility into issues or bottlenecks, like latency-related details, issues affecting the server performance or application errors, IT teams can quickly filter out and resolve issues, and reduce the mean time to repair (MTTR). Moreover, with proactive monitoring and real-time notifications, teams can also ensure end users stay updated and avoid business disruptions.

  • Increase in business potential

    Enhanced customer satisfaction can be ensured with an uninterrupted digital experience. When coupled with efficient issue resolution measures and high operational efficiency, business performance can see a boost.

Build a digital resilience strategy for your business that can help adapt, withstand, and recover from service disruptions, attacks, and other digital challenges.