Contextualize observability with CMDB intelligence.

It is the process of connecting Site24x7's real-time monitoring data directly with CMBD platforms. It automatically synchronizes configuration items (CIs), such as servers, applications, and their various dependencies from Site24x7 monitors into your CMDB to establish a unified single source of truth. By extending observability beyond simple alerts to provide a complete infrastructure context, this integration reduces manual data entry and significantly accelerates root-cause analysis. The entire setup is code-free and can be completed in minutes via an intuitive dashboard.

Site24x7 provides comprehensive monitoring of inventory details, including device names, IP addresses, operating systems, and status, along with complex relationship mapping, such as parent-child dependencies. For example, when using ServiceDesk Plus Cloud, your server CIs map to custom fields that receive real-time updates to reflect every infrastructure change. For ServiceNow, the integration uses custom JSON to define specific fields, such as mapping an alert summary to a 'short_description'. The system also effortlessly handles deletions and suspensions to prevent duplicate records, ensuring all synchronization happens in near real-time for accurate visibility.

Integrating your CMDB with monitoring data reduces Mean Time to Repair (MTTR) by providing engineers with instant context during an active incident. By automatically linking alerts to their respective CIs and dependencies, teams can isolate the root cause of a failure much faster than with siloed tools. This centralized visibility allows engineers to reference infrastructure changes and performance history without switching applications, resulting in significantly faster resolution times and an effortless extension of observability across the entire organization.

The integration is built with enterprise-grade security using encrypted API connections and standard authentication protocols. For example, ServiceDesk Plus utilizes a secure Technician Key, while ServiceNow can be configured using OAuth or Credential Profiles, ensuring that no sensitive credentials are stored directly within Site24x7. To set this up, users typically require Admin or Technician roles within their respective CMDB to allow for API-based read/write access to configuration items. Furthermore, the integration requires no outbound ports beyond standard HTTPS and complies with ITIL and ISO standards, allowing you to validate connections without exposing sensitive data.

Deletions: Auto-remove from CMDB on next sync cycle. Suspensions: Mark as inactive in CMDB (configurable action: No Action, Resolve, or Close linked tickets). No data loss—historical CIs remain query-able. This keeps your CMDB lean and accurate, preventing stale entries that could mislead troubleshooting.

Included in your Site24x7 subscription. No extra fees for core ServiceDesk Plus Cloud or ServiceNow syncs. Scales with monitors (e.g., free tier for basic features, Pro for advanced mapping). Benefits: Cuts MTTR by enriching alerts with CI context.

Synchronization happens automatically in near real-time. When Site24x7 discovers a new monitor or detects changes to existing monitors, the corresponding CI in your CMDB updates immediately. You can also configure batch synchronization intervals (every 10 minutes, hourly, or daily) according to your organization's specific needs.

Yes, when you first enable the CMDB integration, Site24x7 performs an initial bulk sync of all existing monitors as CIs in your CMDB. This includes all monitor attributes, tags, relationships, and metadata. The initial sync typically completes within minutes, depending on the number of monitors being synced. After the initial sync, only incremental changes are synchronized to maintain efficiency.

Site24x7 automatically discovers and maps hierarchical relationships between infrastructure components. For example, when you monitor a server and applications running on that server, Site24x7 creates the server as a parent CI and applications as child CIs in your CMDB. This includes relationships like server-to-application, application-to-database, and network-to-device. The dependency mapping is continuous, as relationships within your infrastructure change, they are updated automatically in the CMDB.

Yes, you have granular control. You can create sync rules based on monitor types (servers, websites, applications), monitor groups, tags, or custom criteria. For example, you might choose to sync only production servers or only monitors tagged as 'critical'. This flexibility ensures your CMDB contains exactly the CIs you need without cluttering it with test or development resources.